TfL Update- Extension of Dial-a- Ride Services

Hammersmith Bridge: extension of Dial-a-Ride services

I am writing to let you know we have extended our Dial-a-Ride (DaR) services to meet the needs of customers with mobility issues who live near Hammersmith Bridge, which has been closed for urgent safety reasons.

We and our borough partners Hammersmith & Fulham Council and Richmond Council are aware that if you have mobility issues you may be unable to cross the bridge on foot or easily access diverted bus services. We’d like to help you get about.

Residents living within one mile of the bridge (see map overleaf) who meet DaR’s membership criteria can call a dedicated helpline to arrange for assistance to take them to a pre-agreed location on the other side of the river.

Who can use the service?

Anyone who meets the DaR membership criteria. Check if you are eligible at tfl.gov.uk/modes/dial-a-ride. You do not need to become a full DaR member to use the service. Eligible non members can call the helpline (see overleaf) and arrange to be taken to an agreed point within the one mile zone.

If you would like to become a full DaR member, and are eligible, your membership application will be fast tracked. There are benefits to becoming a full DaR member, including travelling within a wider range of times (07:00 to 00:00), travel to any destination outside the one mile zone and group bookings.

Existing members will be scheduled onto DaR services where possible (or onto taxis if not). Full DaR members can travel anywhere outside the one mile zone.

How to use the service

Non members should call the dedicated Hammersmith Bridge DaR helpline 07592920716 to book a journey. Services are available to non members between 08:00 and 20:00, seven days a week. You will need to provide your name, home address, destination and a mobile contact number. You can book a return journey if required.

Full DaR members (new and existing) should book services via the DaR contact centre by calling 0343 222 7777. This will enable a wider range of booking options, including travel from 07:00 to 00:00 (midnight).

All journeys must be pre-booked. While same day bookings may be accommodated please try to give at least 24 hours notice to ensure availability.

Further information

Marshals will remain on both sides of the bridge from 07:00 to 22:00 on weekdays (07:00 to 20:00 at weekends) to offer travel advice to those who need it. They can also call DaR directly to arrange emergency transport for anybody deemed vulnerable or having difficulties crossing the bridge.

For more information and travel advice go to tfl.gov.uk/status-updates/major-works-and-events/hammersmith-bridge-closure.